Shipping policy
Shipping Policy
Last updated: 7 June 2025
At Smell Time Fragrances, we’re committed to delivering your scents quickly, securely, and with care.
🚚 Where We Ship
We currently ship to:
🇺🇸 United States
🇨🇦 Canada
Note: We do not ship to PO boxes or APO/FPO addresses.
⏳ Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email with tracking details.
📦 Shipping Rates & Delivery Time
Shipping rates are calculated at checkout based on your location and order size.
Estimated delivery times:
- U.S. Orders: 3–6 business days
- Canada Orders: 6–12 business days
Please note: Delivery times may vary due to postal delays or carrier disruptions.
🎁 Free Shipping
We offer FREE standard shipping on all U.S. orders over $100.
📬 Tracking Your Order
All orders include tracking numbers. You will receive tracking details by email once your package ships. Please allow up to 24 hours for the tracking link to update.
📦 Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged:
1. Contact the shipping carrier using your tracking number.
2. Then email us at 📧 smelltimeusa@gmail.com or message us on WhatsApp 📞 +1 (929) 257-3857.
We’ll do everything we can to assist you with a replacement or resolution.
❗ Incorrect Shipping Address
Customers are responsible for entering the correct shipping address. If a package is returned due to an incorrect or incomplete address, you may be responsible for reshipping fees.
📍 Contact
For any shipping-related questions:
📧 Email: smelltimeusa@gmail.com
📞 Phone / WhatsApp: +1 (929) 257-3857
🏠 Address: 1537 12th St, Brooklyn, NY 11204, USA